Apology communication: East vs. West

I was interviewed for this story by John Duerden which appeared in the Nikkei Asian Review entitled: In Asia, ‘sorry’ can be lost in translation. I was extensively quoted and definitely delighted to […]

Posted November 27, 2019

Consumer comms for the 737 MAX

Today in this interview on BNN Bloomberg TV I spoke with anchor Greg Bonnell about what Boeing and its customer airlines must communicate to the public as the service resumption of the […]

Posted November 18, 2019

Leadership communication media commentary

In addition to my ongoing media punditry about corporate PR disasters in the private sector, I do a lot of  commentary about public affairs and how political leaders communicate during election campaigns. […]

Posted October 22, 2019

Can Justin Trudeau be safe and sorry?

This is an article that I co-wrote with Professor Jonathan Rose of Queen’s University for The Globe and Mail newspaper which appeared in its print and online editions on September 23rd 2019: The shocking blackface […]

Posted September 23, 2019

Communicate feeling, not just thinking

I felt fortunate to be interviewed for this timely article by April Fong of BNN Bloomberg on the charismatic leadership comms of Masai Ujiri, president of the Toronto Raptors who are taking […]

Posted June 1, 2019

Striking the right emotional chord on social media

Today leaders need to communicate real-time and strike the right emotional chord in the ‘now’ of present moment public sentiment. I addressed this new imperative during an hour-long show on CBC Radio, […]

Posted May 1, 2019

Image ≠ Reputation

This is an article that I wrote for The Globe and Mail newspaper which appeared in its print and online editions on April 16th 2019: In order to regain public trust, SNC-Lavalin will have […]

Posted April 16, 2019

Should Facebook have done what J&J did?

“J&J struck the “right emotional chord,” said Bob Pickard. “Facebook’s strategy of denial and evading responsibility followed by reluctantly engaging in corrective action…doesn’t match the reality of what’s needed.” Read the full […]

Posted April 2, 2019

SNC-Lavalin PR challenges

Today I discussed the fascinating corporate communications and CEO comms case study of global engineering and construction giant SNC-Lavalin on BNN Bloomberg television with anchors Jon Erlichman and Amber Kanwar. Communicating the […]

Posted March 26, 2019

Boeing MAX PR problems

The global CEO of Boeing belatedly signaled his leadership on social media with a new video statement about the way forward from the recent MAX disasters. Recently the storied company has not […]

Posted March 19, 2019

Interview on the Business Leadership Podcast

I have just recorded a new in-depth audio program on The Business Leadership Podcast that tackles the topic of c-suite executive communication on social media — a red-hot trend in public relations and […]

Posted February 12, 2019

Marquette University guest lecture

Today I was delighted to deliver guest lectures via Skype to two classes of Dr. Young Kim at Marquette University’s Diederich College of Communication on the theme of “Building your career in […]

Posted February 7, 2019

TV interview on government communications

Recently I appeared on The Agenda with Steve Paikin, TVO’s current affairs program I was on with my public relations industry colleague Linda Andross to comment on the controversial PR performance of the provincial government […]

Posted February 6, 2019

Huawei’s continuing crisis PR saga

Check out The Holmes Report’s new 2018 crisis comms review, in which I remarked extensively on the continuing Huawei global public relations saga. What follows are the comments I provided, many of which were […]

Posted January 22, 2019

Best and worst CEO comms of 2018

I was back on BNN Bloomberg TV this week for my third annual year-end review with host Jon Erlichman of the best and the worst cases of CEO leadership communication in crisis […]

Posted December 24, 2018

Analysis of J&J’s PR blitz

I was extensively quoted in PR Week of New York in this article written by Sean Czarnecki about Johnson & Johnson’s full-court press comms campaign defending its talc products from cancer concerns. […]

Posted December 20, 2018

Signal PR study for CEOs

My firm — Signal Leadership Communication Inc. — just published the latest in a series of public opinion studies conducted by our partner firm Nanos Research. These are designed to yield insights relevant to […]


Radio interview about a crisis comms #PRfail

I was on NEWSTALK1010 radio with Dave Trafford to discuss how Marriott International has been handling its public relations concerning the massive Starwood data breach. You can listen to the interview here.   […]

Posted December 2, 2018

PR impact when high-flying leaders crash

For 13 years in Asia, I was honored to provide communications counsel to the c-suites of many of the region’s leading global companies. These included Nissan, which was just rocked by the […]

Posted November 20, 2018

Contagious public relations emotions

I was on TV today pointing out what kind of PR strategies companies should use when dealing with crises caused by the online contagion of strong viral emotions such as ‘disgust.’ Check […]

Posted November 13, 2018

When a company is publicly criticized by its founder

This week on BNN Bloomberg television, I commented on what companies should do when they are criticized in public by their founding CEO, as was recently the case with Encana Corporation. In […]

Posted November 6, 2018

Character and competence and corporate reputation

When a company lays out all its cards on the table with public relations, you know the stakes are high. That’s what engineering colossus SNC-Lavalin is now doing with its unusual corporate […]

Posted October 30, 2018