Search for ‘apology’

Apology communication: East vs. West

I was interviewed for this story by John Duerden which appeared in the Nikkei Asian Review entitled: In Asia, ‘sorry’ can be lost in translation. I was extensively quoted and definitely delighted to […]

Posted November 27, 2019

Apology PR: Asia’s latest export to the world?

When I moved from North America to North Asia in 2002, South Korea was roiled by the horrible death of two young school girls who were run over by a U.S. military […]

Posted January 15, 2010

‘Apology communications’ and the Woods saga

This graphic dissection of the latest Tiger Woods media statement (which I clipped by hand from today’s The Globe and Mail newspaper) illustrates some of the key elements being discussed in the […]

Posted December 3, 2009

Can Justin Trudeau be safe and sorry?

This is an article that I co-wrote with Professor Jonathan Rose of Queen’s University for The Globe and Mail newspaper which appeared in its print and online editions on September 23rd 2019: The shocking blackface […]

Posted September 23, 2019

Image ≠ Reputation

This is an article that I wrote for The Globe and Mail newspaper which appeared in its print and online editions on April 16th 2019: In order to regain public trust, SNC-Lavalin will have […]

Posted April 16, 2019

Analysis of J&J’s PR blitz

I was extensively quoted in PR Week of New York in this article written by Sean Czarnecki about Johnson & Johnson’s full-court press comms campaign defending its talc products from cancer concerns. […]

Posted December 20, 2018

Newspaper column on avoiding ‘PR disaster’

This is an article that I wrote for The Globe and Mail newspaper which appeared in its print and online editions on March 27th 2018: Dear CEOs in crisis: Here’s how to […]

Posted March 27, 2018

The top global trends in public relations today

I was in Seoul recently, addressing Kia Motors Corporation’s global public relations conference on the top trends in the world of PR. In my role as Kia’s first international communications counsel starting in 2002, […]

Posted December 3, 2014

A decade doing PR in Asia

It was exactly ten years ago today that I arrived in Asia at Seoul to start writing a brand new chapter in my communications career (after 12 years working in the North […]

Posted July 7, 2012

Digital crisis communications in Asia

I have just finished doing an e-mail interview for a major Asia-Pacific marketing publication, and here is what I submitted (they’ll selectively use some quotes, but seeing how I spent all this […]

Posted June 18, 2011

The rise of Asia in the world of PR

These days the media is filled with stories about Asia’s economic advance, and the public relations industry is no exception to the regional macroeconomic trend. If the business momentum of Burson-Marsteller in […]

Posted August 17, 2010

Executive MBA lecture at Nanyang Business School

On July 27th I was honoured to guest lecture executive MBA students in Martin Roll’s class at Nanyang Business School. I talked about the scientific roots of the PR profession, putting the […]

Posted August 2, 2010