Real-time leadership communication

I enjoyed speaking with Jon Erlichman on BNN Bloomberg TV about how CEOs need to deliver reality to match their rhetoric when it comes to taking virtuous stands. Walk the talk, not just talk the walk. […]

Posted June 15, 2020

PR disasters driving CEOs to embrace social media

For quite some time, I have been thinking about starting my own podcast – and I still might in due course – but anyway I am happy share that I am now […]

Posted June 1, 2020

The Warren Weeks Show

Recently I was a guest on ‘The Warren Weeks Show’ podcast. My new friend and I talked about state-of-the-art crisis communications, the reasons why so many leaders are poor communicators, the latest PR industry […]

Posted May 25, 2020

Reuters story on Japanese CEO’s leadership comms

The quirky and striking presentation slides of SoftBank Group star CEO Masayoshi Son have been attracting attention both in Japan and internationally owing to their distinctive style and attention-riveting properties. This is why […]

Posted May 21, 2020

PRCA International Summit

‪Looking forward to speaking as a keynoter on this UK-based PR industry platform on the timely topic of: “Forces of change in global public relations: the rising importance of PR for effective […]

Posted April 1, 2020

Crisis comms TV interview

Across 30 years of my PR career, I have been coming to 299 Queen Street, one of the most venerable addresses for media relations in Canada. Never in a million years when […]

Posted February 14, 2020

The great Harold Burson

Today, like so many others in public relations, I was saddened to learn about the passing away of Harold Burson, a giant in the global PR consulting industry. Many others knew Harold better […]

Posted January 10, 2020

The challenge of brands taking truly global stands

Having spent much of my comms consulting career in Asia, I recently shared some perspectives in this new Japanese language article on the international cross-cultural dynamics of global brands taking stands in […]

Posted January 6, 2020

Apology communication: East vs. West

I was interviewed for this story by John Duerden which appeared in the Nikkei Asian Review entitled: In Asia, ‘sorry’ can be lost in translation. I was extensively quoted and definitely delighted to […]

Posted November 27, 2019

Consumer comms for the 737 MAX

Today in this interview on BNN Bloomberg TV I spoke with anchor Greg Bonnell about what Boeing and its customer airlines must communicate to the public as the service resumption of the […]

Posted November 18, 2019

Leadership communication media commentary

In addition to my ongoing media punditry about corporate PR disasters in the private sector, I do a lot of  commentary about public affairs and how political leaders communicate during election campaigns. […]

Posted October 22, 2019

Can Justin Trudeau be safe and sorry?

This is an article that I co-wrote with Professor Jonathan Rose of Queen’s University for The Globe and Mail newspaper which appeared in its print and online editions on September 23rd 2019: The shocking blackface […]

Posted September 23, 2019

Communicate feeling, not just thinking

I felt fortunate to be interviewed for this timely article by April Fong of BNN Bloomberg on the charismatic leadership comms of Masai Ujiri, president of the Toronto Raptors who are taking […]

Posted June 1, 2019

Striking the right emotional chord on social media

Today leaders need to communicate real-time and strike the right emotional chord in the ‘now’ of present moment public sentiment. I addressed this new imperative during an hour-long show on CBC Radio, […]

Posted May 1, 2019

Image ≠ Reputation

This is an article that I wrote for The Globe and Mail newspaper which appeared in its print and online editions on April 16th 2019: In order to regain public trust, SNC-Lavalin will have […]

Posted April 16, 2019

Should Facebook have done what J&J did?

“J&J struck the “right emotional chord,” said Bob Pickard. “Facebook’s strategy of denial and evading responsibility followed by reluctantly engaging in corrective action…doesn’t match the reality of what’s needed.” Read the full […]

Posted April 2, 2019

SNC-Lavalin PR challenges

Today I discussed the fascinating corporate communications and CEO comms case study of global engineering and construction giant SNC-Lavalin on BNN Bloomberg television with anchors Jon Erlichman and Amber Kanwar. Communicating the […]

Posted March 26, 2019

Boeing MAX PR problems

The global CEO of Boeing belatedly signaled his leadership on social media with a new video statement about the way forward from the recent MAX disasters. Recently the storied company has not […]

Posted March 19, 2019

Interview on the Business Leadership Podcast

I have just recorded a new in-depth audio program on The Business Leadership Podcast that tackles the topic of c-suite executive communication on social media — a red-hot trend in public relations and […]

Posted February 12, 2019

Marquette University guest lecture

Today I was delighted to deliver guest lectures via Skype to two classes of Dr. Young Kim at Marquette University’s Diederich College of Communication on the theme of “Building your career in […]

Posted February 7, 2019

TV interview on government communications

Recently I appeared on The Agenda with Steve Paikin, TVO’s current affairs program I was on with my public relations industry colleague Linda Andross to comment on the controversial PR performance of the provincial government […]

Posted February 6, 2019

Huawei’s continuing crisis PR saga

Check out The Holmes Report’s new 2018 crisis comms review, in which I remarked extensively on the continuing Huawei global public relations saga. What follows are the comments I provided, many of which were […]

Posted January 22, 2019