April 21st, 2014 / 5:55 am
It has been a few months now since I posted a piece on ‘the climate change PR disaster.’
That modest missive was aimed at the global public relations industry, which has the ability to apply its collective professional power to the cause of helping deal with the climate change dilemma through more effective marketing communication.
I didn’t expect to get much feedback from a blog which was addressed to such a specific niche, so I was surprised to receive messages from people in different parts of the world, including climate scientists, NGO types, social change communicators, as well as several rank-and-file PR folks.
Now I certainly don’t presume to be the most expert on this subject (especially when it comes to some of the psychological observations in this follow-up piece), but informed by the benefit of so much feedback, I am convinced that these are the things we need to keep in mind as we work to improve climate change communication going forward:
There is growing awareness of how communication can help combat climate change
More than a few people have thought this through and come to the conclusion that if climate change is the world’s most serious long-term problem, then there will be no solution to it until the public are convinced – via better communication – that they need to think and do things differently.
There has been a slew of media articles about this lately, exploring different climate communications angles (e.g. here in The New York Times). One of my favourites is ‘Climate change has a marketing problem’ which recently appeared in my hometown newspaper, The Ottawa Citizen.
There’s lots of interest in creating an international communications campaign
I have done several Skypes and calls with those who have reached out. I have found broad agreement that a truly international – multinational, multicultural, multilingual – climate change communications campaign is the ideal way to galvanize the needed awareness and action. There is no such thing at this time, although there are several worthy efforts based in different countries. It should also be noted that despite what are no doubt systemic constraints in play, there has lately been some improvement in the quality of climate change communication coming from the United Nations.
Marketing silos don’t matter much
Owing to its social networking prowess and cost-effective nature, I have suggested a PR-driven approach for climate communication. Others have strongly advocated advertising. Frankly, I consider the distinction between these disciplines increasingly irrelevant. With social media taking a wrecking ball to the old walls separating traditional marketing spheres, the bottom-line is that there needs to be a concerted effort to communicate more effectively on climate change across all online and offline channels.
Doing this is going to cost a lot of money
While there are plenty of individuals and groups who would like to see a worldwide climate change campaign, adequate financial resources dedicated to a global effort of ample scale are not yet in place. A well-endowed multinational organization or wealthy philanthropist are the most likely sources of such funding. While there are some groups and think tanks already on the case, most of these seem very focused on domestic markets, or mostly on the English-speaking countries.
The new academic research should be applied to practical programs
The science of climate communication appears to be attracting many academics and while I’ve noticed a few emerging experts in the field who are sharing new thinking with their colleagues – including at more and more conferences – there seems to be a ‘disconnect’ between what is becoming a wealth of intellectual capital and its application to actual real-world climate change communications efforts.
Campaign design will be key
For the scientific data to be useful on the front lines of climate communication, it must be organized, simplified and embedded into programs that are expressly designed to be purpose-built for persuasive communication. By ‘design’ I don’t just mean aesthetics; I am referring to structure, systems and function. Because we are dealing with a highly complex problem across incredibly heterogeneous contexts and communities, such design thinking will be essential.
We need to start with listening
These days, it has become almost cliché to say that communication starts with listening. Any climate change marketing campaign needs to be informed by evidence that can first be unearthed by qualitative and quantitative research. Asking people what they think and hearing what they say will help discover the approaches that might be effective, and it will also identify advocates while making them feel important for having been asked. As Dale Carnegie wrote in the 1930s: “make the other person feel important and do it sincerely.”
Crowdsourcing should help people co-create the campaign
One of my interests is crowdsourcing, and I fundamentally believe that global warming communication efforts should use social technologies to marshal the passions and capture the insights of a mass international constituency. The more varied the thinking and backgrounds of the people involved, the better the chances of discovering the best way of communicating with them. Like many others active in social networks, I believe that a ‘collective intelligence’ is emerging which will help us think our way through some of the most daunting challenges ahead.
Diversity must be addressed
Depending how you count them, there are 196 countries in the world, and within these, there are incredibly variegated linguistic and cultural contexts. Marketers deal with this dynamic all the time in creating campaigns for multinational corporations, and so from leadership representation to coalface tactics, climate communication should be imbued with the perspective that stems from this experience.
Storytelling will be essential
Storytelling has been all the rage in the marketing world for years now, with some research finding that our brains think about things through story architectures. Stories are thought by many to be the key to unlocking our unconscious minds, which supposedly have a much greater role in our decision-making compared to conscious thinking. Ergo, any climate communications campaign needs to tell a compelling story in order to influence opinion and inspire behavioral change.
People need to ‘see’ the climate change story
A disproportionate amount of human brainpower is dedicated to visual processing; there are those who say that we receive more information through vision than all the other senses combined.
Most effective marketing communication is highly visual, and lately we see how this is playing out on social media platforms with the explosive rise of pictures and videos.
It seems reasonable to believe that any storytelling about climate change needs to be done in a highly visual manner if it is to enjoy maximum impact.
The good news is that this is already starting to happen.
The latest report from the Intergovernmental Panel on Climate Change was recently published. Pages 27-44 visually depict the looming consequences of global warming, which represents a big improvement in making the complex scientific conclusions more accessible to people compared to past all-text communication.
Metaphors can help deepen the meaning
I once heard it said that metaphors force us to form mental pictures that affix to our memories and mainline directly to understanding.
This article from the The Boston Globe says that: “Drawing on philosophy and linguistics, cognitive scientists have begun to see the basic metaphors that we use all the time not just as turns of phrase, but as keys to the structure of thought.”
Rooted in our physical experience of the world, metaphors are ‘word pictures’ that help convince people of propositions by linking them to story ‘frames’ which already exist in our unconscious minds.
From divining Google search insights to asking the right questions through conventional public opinion research, there are many different ways to elicit metaphors, which are often drawn from seemingly unrelated fields.
By grooming metaphors into climate communication content, the cause of change can have the ability to stand for something that deeply resonates with people and is much more meaningful to them.
The narrative needs to be framed
Framing the climate story so that people think and act differently will be crucial (and probably one of the most important areas for academic research to help guide the tack taken).
PR people need to position issues all the time for their clients and I think as a profession we have an instinctive grasp of how to frame a story to create opportunities for the most convincing communication.
An interesting example of this is what Deborah Scott Anderson – who has a career background in PR – is doing with her Climate Gardens initiative: “Climate Gardens promotes awareness of climate change based on the visual evidence of changing weather patterns and confused growing seasons in gardens and green spaces.” Or, the way I see it, gardens and green spaces provide people with personal ‘frames’ through which they can directly perceive the effects of climate change.
Audiences could also be ‘primed’
I need to caution that while I’ve done a lot of reading about priming, I don’t pretend to be a credentialed expert. Still, there is clearly a range of techniques that – depending on what research finds – could be used to help overcome some of the many vexing cognitive ‘blinders’ that prevent humans from intuitively grasping the pressing threat of climate change.
The ‘six principles’ can be applied
Dr. Robert Cialdini’s six principals of persuasion have been scientifically proven and should be used in climate communication because they have been repeatedly demonstrated as effective. Number 3. – ‘Social Proof’ – would seem very applicable to creating popular momentum for mass climate change activism.
Relentless repetition will be necessary
There is a tendency in corporate communication to believe that when you’ve uttered something once, then you’ve put a proposition ‘on the record’ and you can then move on to talking about something else. But any research I’ve seen suggests that you need to engage in frequent repetition – ideally from multiple sources – in order to get a specific proposition to ‘sink in’ with the public mind.
An ‘ecumenical’ and uniting approach is ideal
In some countries (especially in America), climate change is a polarizing political ‘spectrum issue’ and so communication efforts should not be needlessly limited by insisting upon an ideological ‘litmus test.’ Calling for a reduction in carbon emissions and advocating renewable energy are relatively uncontroversial. But if, for example, we insist that people oppose nuclear power or need to ditch the capitalist system as part of the solution, then I think achieving what will be a necessary consensus across the widest possible swathe of public opinion will become much more difficult.
Thinking about ‘the future self’ could help overcome temporal distortions
In my last climate change post, I wrote about the incompatibility of the gradual long-term nature of the warming threat and how humans are wired to perceive what’s vivid in the short-term. What I’ve learned lately is that when individuals think about their ‘future selves,’ they are better able to make wise decisions in their longer-term interests through everyday behavior. Climate change communication should tell the tale keeping this temporal consideration in mind.
Deny the deniers any attention
A few years ago I was influenced by this article in The Washington Post, which said that: “The conventional response to myths and urban legends is to counter bad information with accurate information. But the new psychological studies show that denials and clarifications, for all their intuitive appeal, can paradoxically contribute to the resiliency of popular myths.”
To this day, there is a belief in some PR quarters that ‘rapid response’ to ‘correct the record’ will win public opinion battles, but I think that’s outmoded thinking. Instead of making the negative propositions of critics more famous, I agree with this observation from the same Post article: “Rather than deny a false claim, it is better to make a completely new assertion that makes no reference to the original myth.”
Being positive and hopeful should help galvanize
Like many others, I’m not convinced that fear-based appeals about a dystopian future will work in the short-term (although longer-term as frighteningly negative climate impacts become more obvious perhaps that will change). Emphasizing opportunities and giving people credible reasons to believe that their attitudes and choices actually matter could help increase their efficacy (the present lack of which is a major inhibitor of public association with, and activism on, climate change). Along these lines, I note that the United Nations is now referring to “the many opportunities to put the world on a safer and more resilient path.”
People need a rallying point
Global warming is such a complicated and massive problem; people need to know that there is something clear and simple that they can do to personally help solve the problem. I’m not sure what that should be yet (research will help inform the answer to that question), but the need for it seems obvious enough.
I reckon that any communications campaign needs to stimulate people to send a message: to their leaders that they expect action against climate change; to their communities that they are concerned about climate change and are publicly allied with the cause; and, to the companies whose products and services they buy that they expect corporations to do their part in making the needed changes for the better.
Starting with ‘why’ seems a good idea
I’m a new fan of Simon Sinek, who wrote the excellent Start with Why and delivered this mesmerizing presentation. His ‘golden circle’ approach I think could well guide the creation of ‘the master narrative’ for climate communications:
I’ve heard it said many times that the only things you should worry about in life are: (a) things that matter; and, (b) things that you control. We have our work cut out for us in convincing people through communication that climate change meets both criteria.
Communication can be one of the powerful tools people have to pursue a great calling to help solve our toughest problem.
The sensibility should be: “I must speak up. We’d better do something!”
# # #
December 10th, 2013 / 1:06 am
Lately I’ve had great fun playing with the Ngram Viewer, which visualizes the presence of keywords and phrases used in the countless books which Google has scanned in recent times. Given all the turmoil lately in the marketing world (in my case the PR industry) about which labels to use in describing our services, I thought it would be interesting to see how the different monikers have trended over the years (from 1900 until 2008, the most recent year available):
What I notice is the relentless rise of ‘marketing,’ which eclipsed ‘advertising’ decades ago. I was delighted to note the continuing – if declining – popularity of ‘publicity,’ a retro expression many in PR abandoned but that I have continued to enjoy using throughout my career (which started around 1990). ‘PR’ and ‘public relations’ remain subordinate to other expressions (including ‘publicity’), with the former having edged ahead of the latter in the early 1980s. ‘Public relations’ peaked in the late 1950s, the same decade when many of today’s great global consultancies were founded.
The significance of all this?
Possibly very little, except to underline the staying power of categories in the public mind which we should be careful about casually discarding with the advent of ‘digital.’ That term and ‘social media’ hadn’t really penetrated books that much by 2008, so it will be interesting to run a new Ngram a few years from now to gauge the extent of their ascendancy in common parlance.
June 14th, 2013 / 3:42 am
I was honoured to speak recently in Bangkok [pictures here] at the Asia-Pacific unveiling of ‘Humanitarianism in the Network Age’ (HINA), a groundbreaking new United Nations social media study.
HINA examines the implications for how a world of increasingly informed, connected and self-reliant communities will affect the delivery of humanitarian aid. It lays out some of the most pertinent features of these new technologies, such as SMS, social media and others, and identifies the opportunities and difficulties in applying them.
With so much social media content published by multinational corporations aimed at marketing to affluent consumers, I find this excellent report refreshing because it addresses the aspirations and interests of many millions of people who don’t normally make it into the everyday digital story frame.
March 26th, 2013 / 4:06 am
On March 23rd I was honoured to address the Bangladesh Brand Forum seminar in Dhaka.
In my presentation, I argued that:
- social media is revolutionizing the way the world communicates and it is powering the public relations industry’s global ascendancy
- in Asia, PR has traditionally been a relatively minor and subordinate part of the marketing mix but now it increasingly occupies centre stage
- because public relations is at its essence a social networking business, it is well positioned to thrive in the digital domain, especially in a region where mobile communications are the new marketing battleground
- media relations and publicity will always be a key part of PR, but now creating content, building communities, understanding analytics and applying the psychology of persuasion are all part of the picture
- PR will always be about the art of relationships, but increasingly it is a measurable communications science
February 14th, 2013 / 3:50 am
At the invitation of my friend Dr. Michael Netzley, I recently delivered this presentation at the Lee Kong Chian School of Business in Singapore Management University on the topic of “Digital and social media across Asia-Pacific markets.” It provides a general overview of digital dynamics in Asia-Pacific and outlines some communications approaches designed to resonate with social media communities.
September 1st, 2010 / 11:00 pm
This morning I delivered this presentation to the American Chamber of Commerce in Singapore. We discussed the crafting and co-creation of persuasive narratives, digital storytelling through the newsfeed with stakeholders, the production and packaging of content for the new public mind, and how the art of PR is becoming more of a science.
August 17th, 2010 / 9:00 am
These days the media is filled with stories about Asia’s economic advance, and the public relations industry is no exception to the regional macroeconomic trend. If the business momentum of Burson-Marsteller in this part of the world is a good commercial gauge, then there’s a rising tide of PR investment in Asia and we can certainly expect the trend to continue.
For international communications firms based in Western countries and their multinational clients, Asia’s ascendancy represents either a great chance to ride the new PR wave to a truly global prosperity or a big risk to miss the boat entirely and be left standing on Western shores.
Winning in this new Asian century of PR demands listening and thinking with an open mind attuned to modern Asian sensibilities, not just talking and executing and bulldozing ahead with traditional Western approaches.
I think understanding the following factors will help determine which outcome occurs:
What works in America or Europe doesn’t necessarily work in Asia
It’s a common-sense point, isn’t it? But time after time, I see public relations effectiveness in Asia needlessly compromised by presuming that the way PR is done in New York or London will be effective in Shanghai or Mumbai. Whether it’s how media relations is conducted or the way that communities form on social networks or even how people communicate, the Asian experience can be markedly different than Western ways.
…and Asia is not a country
Indeed, as far as PR campaigns are concerned, there really is no such thing as a market called ‘Asia.’ It’s amazing to me the cookie-cutter assumptions I sometimes encounter about doing PR here; as if what works in China will work in India even though within each, there is an incredible degree of demographic, cultural, and linguistic variation.
Asian PR merits serious investment
Communicating with such diverse constituencies can command considerable PR resources, because operating in multiple languages takes much more staff time, which costs more money. When you consider the economic pressures of rising salary expectations in countries where the GDP is going through the roof with double-digit growth, then higher prices than one has historically expected of Asia can be anticipated.
Stereotypes should not set PR budgets
Asian PR can already seem expensive compared to what many have assumed in the past. I’ve seen no shortage of situations where someone thinks that if PR costs a certain level in the West, then it should surely cost much less in the East, where ‘there’s much more cheap labour to go around.’ The problem is, in many Asian countries, PR is a relatively new or emerging field of endeavor, meaning that there’s a large demand for a much smaller supply of experienced PR people, driving prices up. Then there’s the expectation that all PR staff must be fluently bilingual in an international firm, in markets where often huge majorities of the population do not speak English, meaning all the recruitment demand fishes in a tiny bilingual talent pond that further increases the cost spiral.
Quality is the thing
There is a lot of restless multinational PR money roaming around Asia, switching from one agency to the next, fed-up with mediocrity and looking for certainty of positive outcome across borders. In some Asian markets, there are few or not enough post-secondary institutions offering PR education, so the smart firms are taking matters into their own hands and building their own training capability. Education is at the heart of building a premium PR brand in Asia. At B-M, training the team to keep setting the PR standard for quality is my #1 priority. I often remind myself of what one of my Korean clients once told me: “Aim for the money, and quality suffers; aim for the quality, and the money will always come.”
English fluency is no guarantee of success
In many Asian PR offices, the best writer in the language that matters in the market may not communicate in English so well. When I ran offices in North Asia, some of our best media relations people couldn’t speak much English but the clients sure loved the publicity results. English fluency is no guarantee of a great strategic mind, and there can be bilingual poseurs who manage overseas audiences well in the language of convenience for head office.
Forget the cultural condescension
Partly because English is a second language in Asia (meaning many PR people may not be so keen to challenge and engage in fast-moving debate in English at meetings and on conference calls), there is still this widespread sense that Western PR is somehow superior to or more advanced than Asian PR, but in my experience that’s not objectively valid nor relevant in most circumstances. I don’t know how many times I’ve seen foreigners come to Asia with the attitude that the Asian PR people are the students and they are teachers when a more peer-to-peer approach would earn the most goodwill. Let’s also note that Asia is now teaching PR lessons of its own, as we see with the worldwide rise of apology PR.
Remember the Asian talent
A few years ago when I was running the Korean operation of another agency, I attended one of its meetings in Washington, DC when I made what I regarded as a statement of the obvious: “The global PR firm that attracts and champions the Asian talent will be the PR firm that wins in Asia.” I was challenged on that point by someone there, and was told that “the Asians look to the expatriate for leadership.” It was ironic to hear that kind of outdated talk, because my Korean successor was sitting in the room with me, and I think a key reason our office was the fastest-growing at that time in our company was the fact that the Korean staff knew he would be taking over after my two-year term and felt highly motivated by that eventuality (he and they went on to grow the business bigger than it was during my tenure).
Asia as a global platform
For many years, the dominant trend in Asian PR for multinationals was the import of Western money, ideas and people into the region, but now we we’re starting to see significant export of all these things from Asia by all kinds of exciting emerging multinationals. Some companies are seizing this opportunity and putting global functions in Asia, but alas others still have the attitude that anything global must be based in a Western centre like New York or Chicago or maybe London. PR firms have certainly suffered from this myopic tendency, but not in our case (we have some global functions located in Asia, such as the leadership of our energy practice based in Beijing).
Asian PR citizens of the world
There have been some stories lately about how because of ailing Western economies, job-seekers are heading East to Asia looking for opportunities. I don’t doubt it, but actually there have always been plenty of people heading to Asia; in the PR world, the flow in the other direction has been more like a trickle. The Asian going West in an international PR firm — more so than vice-versa in my experience — can face many obstacles: stereotypes about whether people from their country can do well in the target country, assumptions about their ‘quality level’ (see above), questions about their language capability, whether they will find ample client business to fund their relocation, how adaptable they will be to a new cultural context, etc.
I’m really proud that one of the distinguishing characteristics of Burson-Marsteller is that we have a very large exchange of professionals around the world, with robust people flows in all directions. Indeed, I consider the truly international character of B-M one of our greatest competitive assets. Here the priority is on being diverse, not conforming to be the same. Cross-border transfers in our consultancy aren’t rare; they are routine.
Relationships matter most
I can’t write any blog about PR in Asia without mentioning the value of relationships, which tend to have a different and often a more durable dynamic in Asia. During an era when a world with a shrinking attention span is embracing the transactional ways of fast-moving cool ‘digital’ technology, there is a special significance to the warmth of face-to-face ‘analogue’ relationships that stand the test of time.
Indeed, it’s where the online meets the offline that’s the ‘sweet spot’ of PR in Asia, but more on that in a future post…
January 20th, 2010 / 9:00 pm
Today it was my pleasure to guest lecture two classes of PR students at Toronto’s Humber College. To say the least, I was impressed about the extent to which these bright and engaging students have a contemporary command of the forces of change shaping the future of public relations. Here’s a copy of my presentation deck:
- Improving climate change communication
- Communicating crowdsourcing
- Overseas communications for Chinese multinationals
- BBC World News live TV interview
- Visualizing the rise and fall of marketing monikers
- The climate change PR disaster
- climate change
- crisis communications
- guest post
- media relations
- national brand
- PR industry
- social media
- speaking platforms
- The art of deception in advertising [infographic]: http://t.co/nSwC8db9IO | How products look way better in ads than in real life
- Why PR is treated like a ‘pink ghetto:’ http://t.co/41fkRitIMd | A majority-female PR profession dealing with male-majority media | @TheCut
- The Malaysian transport minister on @cnn looks justifiably frustrated about those blocking access to the MH17 crash site for some reason...
- I just had an enjoyable lunch with a considerable columnist. After 25 years in PR, I still really enjoy building relationships with journos
- Six experiments in decision theory show how marketers can use psychology: http://t.co/xDfM9WV1eU | via @Econsultancy http://t.co/uVp4IfpQuv
- Seven in 10 journalists spend less than a minute reading press releases: http://t.co/VoSSk6k5Vo | I’m surprised it’s that long
- When PR goes bad for PR firms: http://t.co/nPYyvFG0fv | PRs correctly held to a higher issues management standard | via @ChinaRealTime
- The science of viral content > which emotions make us share? http://t.co/kEy9WYaxy6 http://t.co/BwTpHfon8A