February 12, 2018
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Speech to the Ottawa Chamber of Commerce

In the social media age, managing your message and communicating effectively during a crisis has never been more important for leaders and their organizations. Social media’s power to build image and to destroy reputation is making public relations more important, while many of the old methods of corporate communication have suddenly become outmoded. This presentation contains recent public opinion research on social media, fake news, and PR disasters — backed by practical recommendations for leaders who need to communicate effectively as they deal with digital disruption.

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