The Asia-Pacific PR awards

April 7th, 2012 / 12:59 am

I was happy to see B-M back on the industry radar screen at this year’s Asia-Pacific PR awards. B-M China won “Product Brand Development Campaign of the Year” for its work on behalf of our client Wrigley, and I was honoured to receive the “PR Agency Head of the Year” award (which was truly a team trophy if there ever was one).

One of the highlights for me this year was being able to hand Brian Cronkhite of B-M Shanghai the “Corporate Communicator of the Year” award for the WPP X Team – in which our firm plays a leading role – for the Ford Motor Company.

Categories: awards
comments(0) Tags: asia-pacific, awards, bm, PR

Digital crisis communications infographic

February 24th, 2012 / 9:42 pm

Categories: crisis communications
comments(0) Tags: crisis communications, digital, PR

Asia-Pacific social media influence

February 20th, 2012 / 1:37 pm

Categories: digital
comments(0) Tags: asia-pacific, digital, social media

Crisis communications in 2012

February 9th, 2012 / 9:37 am

Recently Campaign Asia-Pacific magazine in Hong Kong asked me to share some thoughts concerning the evolution of crisis communications in 2012. Click here to read the piece.

Categories: crisis communications
comments(0) Tags: asia, crisis communications, digital, publicity

How to optimize social media for PR

January 2nd, 2012 / 5:33 am

Recently I was interviewed by Adobo Magazine in Manila and we did a quick stand-up video:

Categories: Asia
comments(0) Tags: digital, philippines, PR

America’s new PR offensive in Asia-Pacific

January 2nd, 2012 / 5:27 am

This is my latest ThinkTank column for The Holmes Report:

For many years now, the United States has been complacent in its Asia-Pacific public relations, punching way below the country’s PR weight. This is now changing all of a sudden.

The US has embarked upon a considerable communications campaign across the region. Wary of China’s rapid rise, America is proactively executing a PR blitz concomitant with the diplomatic charm offensive President Obama led at the APEC Summit, the announcement of a permanent military base in Australia and advocacy of a new trans-Pacific trading bloc that would pointedly exclude China.

It is the sheer proactivity of the new American effort that I find noteworthy. In recent years the US has been on the defensive in the Asian media, reeling from a constant drumbeat of negative coverage tracing its relative weakness and decline compared to the strength and ascent of China. It is the Chinese government that has often seemed to take the lead in managing the news cycle, acting aggressive, coming across as confident. The United States, by contrast, has seemed to be in ongoing retreat, consumed by economic and political troubles at home that affect the country’s ability to sustain its interests overseas.

What a difference a decade makes. I remember when I first came to Asia the image of the United States was at its zenith in Asia. America was respected for its economic success during the Clinton era as the government ran a surplus and economic growth was a given. American entertainment was popular and the soft power of the US was unrivalled. There was also an enormous sympathy for the country in the aftermath of 9/11.

But especially after the Iraq War in 2003 and the US-based economic meltdown of 2008, the reputation of America took a beating in Asia and from a communications perspective, the American narrative has been unimpressively random and reactive. It has been difficult to discern a strategy amid such a defensive communications context. There has also been this sense that America has become a narcissist nation, so self-absorbed in US-centrism that it is unlikely to achieve societal alignment with Asian sensibilities.

Say what you will about the Obama administration, but when it comes to Asia, it has been much more focused and effective in its communications with the region. The very act of American public relations engagement with Asia sends a signal of respect to stakeholders who are more accustomed to lectures than listening from the superpower. This more humble and friendly personality of US communications – America the student in Asia and not just the teacher – is most impressively evident in what we’re seeing on the digital diplomacy front, with innovative social media activities in south and southeast Asia.

Given the world-leading state of the public relations art in the US, it’s about time we saw the country leverage its PR prowess in support of its interests. Especially now that Asians are extrapolating China’s growth trajectory and can see it becoming the largest economy probably by the 2020s (a prospect that unnerves some neighbor nations fearing an overbearing Beijing), the perception that the United States still matters and is aligned with Asian interests will demand even more robust communications in the future.

Categories: Asia
comments(1) Tags: america, asia, politics

How Asian MNCs are using social media globally

November 3rd, 2011 / 2:48 am

Today in Singapore I enjoyed speaking at a great industry platform, The Holmes Report’s Asia-Pacific ‘ThinkTank Live.’ The topic: “How Asian corporations are using social media to communicate with global communities.” Click here for a copy of the presentation.

View more presentations from Robert Pickard

Categories: Asia
comments(0) Tags: asia, digital, evidence-based, PR, singapore

Social responsibility > Social marketing > Social media

November 2nd, 2011 / 3:14 am

Today I was honoured to address the Global HR Forum in Seoul, Korea on the topic of “Social responsibility > Social marketing > Social media.”

See the below or click here to review the presentation.

The event also garnered media interest, with this article appearing in the Korea Economic Daily (Korean language):

Categories: CSR
comments(0) Tags: corporate communications, CSR, digital, PR, sustainability

Korea’s obsession with its national brand

October 27th, 2011 / 9:08 pm

Here’s my latest contribution as The Holmes Report’s Asia-Pacific ‘ThinkTank’ columnist:

If there is one country that is preoccupied with its national image, it is the Republic of Korea.

Having lived in Seoul for a few years, I became very familiar with the acute sensitivity of South Koreans to their standing in the world, which has increased progressively and impressively in recent times.

Just 50 years ago, Korea was one of the world’s poorest countries, and now it’s one of its richest, recently setting new national records for GDP per capita and proudly earning its rightful place as a member of the G-20.

A country with few natural resources, Korea is well endowed with human wealth in the form of an ambitious and hard working population in a culture where the kids with the best grades are cool in school. The culture of continuous improvement through education runs deep in Korea and helps explain many national advances.

With remarkable speed, Korean companies like LG, Hyundai and Samsung have gone from producing cheap products that used to compete on price to premium products that sell on the basis of what is now their first-class quality.

That’s one reason why Korean corporate brands keep rising up the charts, but the national image remains a relative underperformer – and the Koreans know it.

Sandwiched between the giants of China and Japan, Korea has needed to fight for attention and it has historically struggled to communicate a clear and compelling brand in the world mind. Having been occupied by foreign powers in past, perhaps there’s a psychological legacy that helps motivate a keen national interest in proud differentiation.

Milestone national platform events like the 1988 Seoul Olympics and the 2002 Korea-Japan World Cup have gone a long way to well introduce an impressive vision of Korea to the world.

Unfortunately, though, the continuing PR menace of Pyongyang casts a long shadow, especially when you consider that the most famous Korean in the world is likely the dictator Kim Jong-Il, the “Dear Leader” of the North.

There are actually a number of favourable media themes from the Koreas these days (most recently about the rising worldwide popularity of Korean cuisine), but such soft positives have often been obscured by a torrent of hard negative news from North. The terrible famines, the reckless nuclear sabre rattling, the destructive military adventures do tend to make a large proportion of “Korean news” rather bad news indeed.

It doesn’t help that Korea has misfired with its national marketing in the past, coming up with overseas campaigns that fail to catch fire with foreign audiences, because they have been dampened in their development by insular domestic dynamics.

But this is clearly changing now. The state of the marketing art in Korea is among Asia’s most advanced, and there is a widely shared national commitment to adding a premium country brand to the long list of Korean accomplishments.

During my years in Seoul, I was struck by how many companies had, as their guiding corporate objective, becoming a “global top 10″ or better in their respective fields. Some say that there is a national “inferiority complex” behind such thinking, but I prefer to believe that these lofty aspirations reflect a confident ambition that other countries would be well advised to emulate.

Categories: blog, national brand
comments(0) Tags: image, korea, national brand