From PR disaster to reputation recovery

Starbucks recently intercepted what was definitely trending as a PR disaster — things were initially looking as bad as the United Airlines crisis of 2017 — and has been transforming the issue […]

Posted April 18, 2018

Facebook leadership PR

My comments are in this article which appeared in The Guardian on March 29th looking at the Facebook controversy through the lens of Sheryl Sandberg’s leadership image and her relatively low profile during […]

Posted March 29, 2018

Newspaper column on avoiding ‘PR disaster’

This is an article that I wrote for The Globe and Mail newspaper which appeared in its print and online editions on March 27th 2018: Dear CEOs in crisis: Here’s how to […]

Posted March 27, 2018

TV interview on the Facebook scandal

“Facebook is suffering from ‘a failure in leadership communication,’ PR expert Bob Pickard told BNN’s Jon Erlichman in this interview. ‘That vacuum is being filled by critics and naysayers who are questioning […]

Posted March 20, 2018

PR disasters: is social media the problem or the solution?

Speaking to the American University chapter of the Public Relations Student Society of America, I outlined how ‘Social CEOs’ — using digital communications platforms effectively real-time and in tune with community emotion […]

Posted February 27, 2018

American University guest lecture

I was honored to guest lecture Priya Doshi’s class at the American University School of Communication in Washington, DC with the topic: “International communication for Asian multinationals: PR’s next big thing?”   […]

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Speech to the Ottawa Chamber of Commerce

In the social media age, managing your message and communicating effectively during a crisis has never been more important for leaders and their organizations. Social media’s power to build image and to […]

Posted February 12, 2018

Marquette University guest lecture

I enjoyed guest lecturing Marquette University students in Dr. Young Kim’s class at the Diederich College of Communication based in Milwaukee, WI on the topic: “Building a career in the wide new […]

Posted February 6, 2018

Comment in PRWeek on Facebook’s ‘news feed’ changes

The United States edition of PRWeek based in New York recently asked some senior PR executives to comment on Facebook’s plans to change the social network’s ‘news feed’ and what that means […]

Posted January 19, 2018

The PR outlook for 2018

Recently I was on Business News Network for my second annual appearance reviewing the lessons learned from the top corporate communication case studies of 2017 and outlining keys to success in avoiding […]

Posted December 21, 2017

Speech to the Albany Club

Recently my business partner Nik Nanos and I delivered this new presentation to a private luncheon audience of more than 100 people at The Albany Club. Our theme: PR disasters — Is social […]

Posted October 18, 2017

A publicist president

“A disruptive innovator, using social media and the genius for publicity to win a presidential election on the cheap” — The Economist Lexington column on Trump, 1/7/17 When I spent the better […]

Posted January 20, 2017

The year’s top PR stories

I was delighted to appear on Business News Network again today to talk about the top social media PR stories of 2016. I was interviewed at the anchor desk speaking with co-hosts Amber […]

Posted December 23, 2016

The Center for the Future of Organization

Today I am excited to share the news of my appointment as an Executive Fellow for the Center for the Future of Organization (CFFO), an independent think tank at the Drucker School of Management […]

Posted December 20, 2016

A quarter century of lessons learned working in the PR world

Summarizing my professional journey, this presentation explains a signature ‘lesson learned’ for every single one of the 25+ years of my PR career working in five countries (USA, Japan, Canada, Korea and Singapore) helping clients communicate […]

Posted August 7, 2016

Things I notice being back in Canada after living overseas

It was a year ago this week that I returned to my native Toronto after spending the better part of my career (so far) working overseas. Except for visiting or taking career […]

Posted June 23, 2016

Trudeau and Trump on Twitter

Justin Trudeau and Donald Trump are among the world’s hottest political properties these days, and the fortunes of both have soared through their gifted use of social media. Indeed, I think that they are […]

Posted February 23, 2016

The PR power of now

In some quarters, it has become almost tediously fashionable to bash Twitter. Some say it is downright doomed, and so-called ‘purists’ have been fretting about rumoured changes to the service. Twitter does seem to have […]

Posted February 10, 2016

My media day with Donald Trump

As he is now contending for the U.S. Presidency, just for fun I would like to recall my time with past client Donald Trump during 2001 when he was in Canada to announce his future […]

Posted October 27, 2015

Communicating with social media to make corruption obsolete

“Communicating with social media to make corruption obsolete: applying the technology of transparent times to inspire informed citizens” is the theme of this presentation which I delivered at Hong Kong today to the 2015 […]

Posted May 12, 2015

Learning to master constant change with EQ

I wrote some very brief comments for The Business Times of Singapore concerning the skills professional communicators will need in the future to become the best they can be. The 150-word piece is as follows: […]

Posted May 11, 2015

Interview about YouTube’s 10th anniversary on Channel NewsAsia

On April 23rd, I was honoured to be on Channel NewsAsia TV talking about the social media significance of YouTube’s 10th anniversary. I was interviewed live at the anchor desk by the splendid […]

Posted April 29, 2015