Contagious public relations emotions

I was on TV today pointing out what kind of PR strategies companies should use when dealing with crises caused by the online contagion of strong viral emotions such as ‘disgust.’ Check […]

Posted November 13, 2018

When a company is publicly criticized by its founder

This week on BNN Bloomberg television, I commented on what companies should do when they are criticized in public by their founding CEO, as was recently the case with Encana Corporation. In […]

Posted November 6, 2018

Character and competence and corporate reputation

When a company lays out all its cards on the table with public relations, you know the stakes are high. That’s what engineering colossus SNC-Lavalin is now doing with its unusual corporate […]

Posted October 30, 2018

Guest lecture to PR students at Marquette

I was delighted to guest lecture these impressive American PR students in Dr. Hyunji Lim’s PURE 1800 ‘Public Relations Principles’ class in the Diederich College of Communication at Marquette University.

Posted October 24, 2018

Damage control PR mode

The traveling public deserves better corporate communication from airlines. Discount carriers like Swoop (now in ‘damage control mode’ having cut comms corners) aren’t exempt and CEOs should signal their leadership on social. That’s […]

Posted October 23, 2018

The PR dynamics of short seller attacks

I was on BNN Bloomberg TV for a lively interview with Andrew Bell during which I emphasized my #1 point: publicly traded companies need to fortify their c-suite PR function — reporting […]

Posted October 16, 2018

Communicating produces better PR than concealing

Today I refracted the Google+ news through a PR lens in this conversation with Jon Erlichman on BNN Bloomberg TV. Google’s decision to conceal rather than to communicate about its social network’s […]

Posted October 9, 2018

Interview about social media CEOs

I had an interesting interview🎙️on NewsTalk 1010 radio 📻 with Dave Trafford about the leadership communication lessons learned from Elon Musk’s ongoing public relations spectacles (stimulated by his controversial social media use). To […]

Posted October 6, 2018

Leadership Communication speech

I addressed the inaugural meeting of the Limestone Leaders Link at Kingston on the topic of “Leadership Communication: creating image, protecting reputation, dealing with disruption.” The .pdf version of the presentation can […]

Posted September 12, 2018

CBS image and reputation

Today on BNN Bloomberg TV with Jon Erlichman during this interview, I looked at CBS through a corporate communications lens in light of the controversial departure of its longtime CEO. The slow and […]

Posted September 11, 2018

CEO communications controversies

On CTV National News, I commented on the continuing communications controversies of Elon Musk. The story by Genevieve Beauchemin is online here.

Posted September 7, 2018

Cannabis PR hype

I was on BNN Bloomberg television drawing public relations parallels between the dot.com stock boom (and bust) of 20 years ago — which I lived through during a heady time for the […]

Posted August 28, 2018

‘PR in the c-suite’ speech

I was honored to address the annual meeting of the Canadian Public Relations Society in Ottawa on ‘PR in the c-suite: harnessing the disruptive power of social media for leadership communication.’ Here […]

Posted August 23, 2018

Executive social media

The captivating yet bizarre Elon Musk case study is a ‘teaching moment’ when it comes to CEO leadership communication on social media, where it is important to be authentic and transparent without […]

Posted August 21, 2018

PR lessons from Musk

Elon Musk has dismissed professional corporate communications as “banal propaganda” and while he does transcend traditional PR handling, this ‘loose cannon’ way of sharing every twitch exposes stakeholders to gratuitous risks. Being […]

Posted August 16, 2018

‘FUD’ factor corporate communication

Air Canada launched an aggressive corporate communications campaign of ‘FUD’ (Fear, Uncertainty and Doubt) that I enjoyed analyzing with Jon Erlichman of BNN Bloomberg television, which wrote a story about our conversation […]

Posted July 31, 2018

Radio interview on leadership comms

Radio is my favorite medium, and so I particularly enjoyed my recent interview on NewsTalk 1010 with host Dave Trafford. We discussed the new public opinion study on CEO crisis comms from my firm […]

Posted July 21, 2018

CEO crisis comms poll

My firm Signal Leadership Communication Inc. just commissioned a study about CEO crisis communications. Below you can read the news release that we issued about the rather interesting results… TORONTO, July 19th […]

Posted July 19, 2018

Commenting on Elon Musk’s PR challenges

I was on CTV National News commenting on Elon Musk’s PR challenges owing to his social media communication. For the video, click here.  

Posted July 16, 2018

The PR peril of ‘burner’ accounts on social

I was back on BNN Bloomberg talking with Jon Erlichman about the latest PR disaster for a senior executive on social media. This time around, rather than the leader doing something dumb on his […]

Posted June 22, 2018

From PR disaster to reputation recovery

Starbucks recently intercepted what was definitely trending as a PR disaster — things were initially looking as bad as the United Airlines crisis of 2017 — and has been transforming the issue […]

Posted April 18, 2018

Facebook leadership PR

My comments are in this article which appeared in The Guardian on March 29th looking at the Facebook controversy through the lens of Sheryl Sandberg’s leadership image and her relatively low profile during […]

Posted March 29, 2018