Best and worst CEO comms of 2018

I was back on BNN Bloomberg TV this week for my third annual year-end review with host Jon Erlichman of the best and the worst cases of CEO leadership communication in crisis […]

Posted December 24, 2018

Analysis of J&J’s PR blitz

I was extensively quoted in PR Week of New York in this article written by Sean Czarnecki about Johnson & Johnson’s full-court press comms campaign defending its talc products from cancer concerns. […]

Posted December 20, 2018

Signal PR study for CEOs

My firm — Signal Leadership Communication Inc. — just published the latest in a series of public opinion studies conducted by our partner firm Nanos Research. These are designed to yield insights relevant to […]

Posted

Radio interview about a crisis comms #PRfail

I was on NEWSTALK1010 radio with Dave Trafford to discuss how Marriott International has been handling its public relations concerning the massive Starwood data breach. You can listen to the interview here.   […]

Posted December 2, 2018

PR impact when high-flying leaders crash

For 13 years in Asia, I was honored to provide communications counsel to the c-suites of many of the region’s leading global companies. These included Nissan, which was just rocked by the […]

Posted November 20, 2018

Contagious public relations emotions

I was on TV today pointing out what kind of PR strategies companies should use when dealing with crises caused by the online contagion of strong viral emotions such as ‘disgust.’ Check […]

Posted November 13, 2018

When a company is publicly criticized by its founder

This week on BNN Bloomberg television, I commented on what companies should do when they are criticized in public by their founding CEO, as was recently the case with Encana Corporation. In […]

Posted November 6, 2018

Character and competence and corporate reputation

When a company lays out all its cards on the table with public relations, you know the stakes are high. That’s what engineering colossus SNC-Lavalin is now doing with its unusual corporate […]

Posted October 30, 2018

Guest lecture to PR students at Marquette

I was delighted to guest lecture these impressive American PR students in Dr. Hyunji Lim’s PURE 1800 ‘Public Relations Principles’ class in the Diederich College of Communication at Marquette University.

Posted October 24, 2018

Damage control PR mode

The traveling public deserves better corporate communication from airlines. Discount carriers like Swoop (now in ‘damage control mode’ having cut comms corners) aren’t exempt and CEOs should signal their leadership on social. That’s […]

Posted October 23, 2018

The PR dynamics of short seller attacks

I was on BNN Bloomberg TV for a lively interview with Andrew Bell during which I emphasized my #1 point: publicly traded companies need to fortify their c-suite PR function — reporting […]

Posted October 16, 2018

Communicating produces better PR than concealing

Today I refracted the Google+ news through a PR lens in this conversation with Jon Erlichman on BNN Bloomberg TV. Google’s decision to conceal rather than to communicate about its social network’s […]

Posted October 9, 2018

Interview about social media CEOs

I had an interesting interview🎙️on NewsTalk 1010 radio 📻 with Dave Trafford about the leadership communication lessons learned from Elon Musk’s ongoing public relations spectacles (stimulated by his controversial social media use). To […]

Posted October 6, 2018

Leadership Communication speech

I addressed the inaugural meeting of the Limestone Leaders Link at Kingston on the topic of “Leadership Communication: creating image, protecting reputation, dealing with disruption.” The .pdf version of the presentation can […]

Posted September 12, 2018

CBS image and reputation

Today on BNN Bloomberg TV with Jon Erlichman during this interview, I looked at CBS through a corporate communications lens in light of the controversial departure of its longtime CEO. The slow and […]

Posted September 11, 2018

CEO communications controversies

On CTV National News, I commented on the continuing communications controversies of Elon Musk. The story by Genevieve Beauchemin is online here.

Posted September 7, 2018

Cannabis PR hype

I was on BNN Bloomberg television drawing public relations parallels between the dot.com stock boom (and bust) of 20 years ago — which I lived through during a heady time for the […]

Posted August 28, 2018

‘PR in the c-suite’ speech

I was honored to address the annual meeting of the Canadian Public Relations Society in Ottawa on ‘PR in the c-suite: harnessing the disruptive power of social media for leadership communication.’ Here […]

Posted August 23, 2018

Executive social media

The captivating yet bizarre Elon Musk case study is a ‘teaching moment’ when it comes to CEO leadership communication on social media, where it is important to be authentic and transparent without […]

Posted August 21, 2018

PR lessons from Musk

Elon Musk has dismissed professional corporate communications as “banal propaganda” and while he does transcend traditional PR handling, this ‘loose cannon’ way of sharing every twitch exposes stakeholders to gratuitous risks. Being […]

Posted August 16, 2018

‘FUD’ factor corporate communication

Air Canada launched an aggressive corporate communications campaign of ‘FUD’ (Fear, Uncertainty and Doubt) that I enjoyed analyzing with Jon Erlichman of BNN Bloomberg television, which wrote a story about our conversation […]

Posted July 31, 2018

Radio interview on leadership comms

Radio is my favorite medium, and so I particularly enjoyed my recent interview on NewsTalk 1010 with host Dave Trafford. We discussed the new public opinion study on CEO crisis comms from my firm […]

Posted July 21, 2018